Even after securing a PSP or EMI account, forex brokers often face operational challenges that can impact cash flow and customer satisfaction. Understanding these hidden challenges is crucial for sustainable operations.
Common Post-Approval Challenges
Settlement Delays
Funds can be held up without warning, with no clear timeline for release. This creates cash flow uncertainty and can impact your ability to meet operational obligations.
Transaction Failures
Payments may be declined with little or no explanation, creating confusion and customer frustration. This affects conversion rates and customer experience.
Ongoing Compliance Reviews
Even after onboarding and activation, PSPs may request updated documents or conduct additional reviews. Be prepared for continuous compliance requirements.
Processing Caps & Region Restrictions
Undisclosed limits on transaction volume or regional restrictions may only become apparent after going live—restrictions not clearly stated during onboarding.
Weak Chargeback Management
Gaps in support, visibility, or strategy to handle chargebacks can be devastating in forex where chargeback volume can be substantial.
Root Causes
Best Practices for Mitigation
Choose the Right Partner
Select PSP/EMI partners who truly understand the forex business. Match your payment partner's expertise to your business model and target markets.
Structure Fund Flows
- Tax efficient and transparent
- Clear to providers and regulators
- Simple, defensible, globally aligned
Set Clear Expectations
- Settlement frequency and timelines
- Monthly volume expectations
- Chargeback thresholds
- Compliance review cycles
Active Monitoring
- Track key metrics regularly
- Keep communication lines open
- Be ready to use multiple providers
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